Return Policy

• All damages must be informed within 15 days from the receiving date.
• 30-day money back/exchange guarantee (from the date of receiving) with exception of products covered by manufacturer's warranty.
• Exchanges: You must return the item(s) to us first before replacement part(s) will be sent. Tip: Do not throw away your original boxes and parts. All exchanges shipping back to the customer will be shipped by normal ground services. Other shipping methods can be arranged with additional charges.
• For all Damaged items caused by shipping, we will claim with UPS. Please be sure to keep the original packaging boxes so that UPS can come and inspect them. If you lose your original packaging boxes, you may not be able to claim for the damaged items.
• All merchandise returned must be shipped Freight Prepaid. Products must be received within 10 days of the RMA number issue date. All original manuals and accessories should be included. If the products are not in their original condition or incomplete; they may be rejected or subject to a 30% or more restocking fee.
• Any physical damage caused by mis-handling or abused shall void the warranty. No RMA (Return Merchandise Authorization) number will be issued without the correct order # or invoice #. RMA number should be clearly marked on outside of the boxes. Failing to do so will result in delaying RMA process.
• Defective product(s) will be replaced with a like item, upon return.
• There will be a 15% restocking fee on all of the refused shipments or returned merchandise.
• Shipping/Handling charges are non-refundable if the merchandise is not defective.
• Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.
• For free shipping items, the original shipping charges will be applied to the refund when the merchandise is returned.

To receive Credit, Repair, Or Exchanges:

If you are qualified for credit, repair, or exchanges. You will need a Return Material Authorization (RMA) Number for all merchandise returned for credit, repair, or exchange. Please send a e-mail to service@allpetmall.com to obtain a RMA number for credit, repair, or exchanges.

Please send us the following information:

• Your Name
• Product Name(s)
• Order Number or Invoice Number
• Reason for returning the merchandise.
• Exchange or refund